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Ella Lambert
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03 — Systems

Fix the system, not the symptom

Reconstructed example · real work

Process designResearchOperations

Approvals kept stalling and work kept coming back. It looked like people were being slow. Mapping every step showed the real problem: the checks came at the end, so every earlier step was guessing.

Team Reviewers Final check
  1. TeamRequest
  2. TeamDraft
  3. ReviewersReview A
  4. TeamBack to team!
  5. ReviewersReview B!
  6. Final checkQueue!
  7. Final checkFinal check!
  8. ↺ back to Draft

My part, in real life

Review problems kept turning up after teams had already written long, complex documents. I traced it to three things missing at the start: early quality checks, reusable templates and clear guidance.

So I designed help that starts before anyone writes: a structured way to draft, a specialist review, and a feedback loop so lessons flow back into prompts and training. The approach was taken into planning across teams while the new workflow was still being designed.

What this shows

I look past the visible problem, fix the cause, and build the lesson back into the system.

NextFinding the gaps before patients do